Greetings to the Incaspin Casino VIP Program, created exclusively for our registered members in Spain. This set of terms outlines everything you need to know about how the program works, from earning points on your favourite games to unlocking exclusive rewards and benefits. By joining our loyalty program, you acknowledge these rules, so we advise you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after examining the following sections, please reach out to our support team—we are always here to help.
Loyalty Validity and Forfeiture Rules
Remaining loyalty points will expire if your account remains completely dormant for a duration of one hundred and eighty consecutive days. Lack of activity is defined as absence of real-money wagers, no deposits, and absence of logins during that period. Once points become void, they are definitively deleted and may not be recovered, marca.com even if you at a later date resume play. To maintain your balance active, simply log in to your account or submit a qualifying bet at least once every six months. We send system-generated email reminders to Spain members before any points expire, giving you a fair opportunity to redeem them. This expiry policy guarantees the program remains viable for all participants and stops dormant balances from building up without limit.
In addition to inactivity-based expiry, we retain the right to confiscate all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is terminated voluntarily, any remaining points are lost instantly and will not be moved to another player or exchanged to cash. Likewise, accounts closed due to self-exclusion or regulatory obligations will surrender all collected points. For incomplete forfeitures following a minor terms violation, only points earned during the applicable period of misconduct are subtracted, and we will notify you in writing of the exact adjustment made.
Loyalty Levels and Advancement
The loyalty program offers multiple status tiers, beginning from Bronze and moving up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is based on the total number of loyalty points you collect over a rolling evaluation period that commences from your enrolment date and restarts at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is upgraded automatically, and you will immediately start experiencing the improved benefits associated with that tier. Spain members can monitor their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reviewed at the end of each evaluation window, and if you have not earned enough points to maintain your current level, a soft downgrade will take effect. For example, a Platinum member who no longer fulfils the Platinum point requirement will be moved to Gold rather than sliding all the way back to the beginning tier. This buffer is designed to reward consistent play and give you a fair chance to regain your status during the next cycle. Points earned during a higher-tier period do not expire when a downgrade occurs, and any tier-based perks that were already issued, such as birthday bonuses, remain valid for the remainder of their validity window.
Changes to the Programme and Cessation
We regularly assess the loyalty program to ensure it remains fair, engaging, and compliant with Spanish and European regulatory standards. As such, we reserve the right to adjust these rules, modify earning rates, reorganise tiers, or modify the available perks at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be reflected in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will disclose the effective closure date to all members with at least sixty days’ notice. During the notice period, you will keep full access to your points balance and reward store, and we will prompt everyone to redeem any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.
Protecting Your Account and Loyalty Rules
Ensuring your loyalty account stays secure is a shared responsibility. You should not share your login details or let another person to use your account to earn points, as this constitutes a serious breach of the loyalty terms. We regularly monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you suspect unauthorised access, contact support without delay.
Qualification and Mandatory Enrollment
All joining Incaspin Casino players who have fully validated their account and reside in Spain are automatically registered in the loyalty program as soon as they make their first real-money deposit and put a eligible wager. There is zero separate application process or opt-in needed, which means you commence earning points from your very first bet. To continue entitled, you must maintain a single active account and make sure that your personal and payment details stay up to date. ver el artículo The program is open solely to individuals who are at least eighteen years of age, as stated by Spanish gambling laws, and any infringement of the age requirement will lead in instant removal from the program.
Employees of Incaspin Casino, its subsidiaries, and any third-party service providers directly involved in the program’s operation are not allowed to participate. We also maintain the authority to remove any user who has earlier self-excluded or whose account has been briefly suspended due to responsible gaming measures. Enrollment is private and not transferable, and we rigorously prohibit the usage of scripted scripts or automations to create synthetic game actions. If we spot any form of tampering, the account will be liable to disqualification, and all accumulated points will be cancelled without previous notice. By remaining active, you reconfirm your eligibility continuously.
Level Perks and Exclusive Perks
Each membership tier provides a range of exclusive benefits designed to elevate your gaming experience and acknowledge your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is added automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits arranged individually. All tier-specific perks are open to periodic review, and we may introduce seasonal surprises that are unlocked only for top-tier members, ensuring that the program remains fresh and competitive.
Earning Loyalty Points
Loyalty points at Incaspin Casino are obtained every time you submit a real-money wager on eligible casino games. The speed at which points increase is based on the game category, with slots generally paying at the highest percentage and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are added to your loyalty balance as soon as the game round is finished and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always shown within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Cashing in Loyalty Points
Once you have collected a minimum number of loyalty points, you can exchange them for a range of rewards featured in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type clearly displays the number of points required and the associated terms, so you can make an educated choice before confirming the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance https://incaspins.es/legal-and-affiliates/. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error causes a reward being issued without sufficient point deduction, we reserve the right to rectify the balance and cancel the associated bonus funds. Always review the specific reward details before confirming.
FAQ
What is the process for joining the Incaspin Casino loyalty program as a Spain member?
You don’t have to sign up as a separate step. Every registered player who completes the full verification process and makes a initial real-money deposit is immediately enrolled. There is no opt-in fee or form to fill out, so you start earning loyalty points from your opening qualifying bet. Just play eligible games, and your advancement will be recorded in your account dashboard.
Is it possible to combine points from multiple accounts or send them to a friend?
Absolutely not. The loyalty program is solely limited to one account per person, and points are cannot be transferred under any situations. Combining points across different accounts, even if they belong to the same household, is prohibited and may lead to forfeiture of points. If you accidentally created a duplicate account, contact support to resolve the problem before attempting any redemption.
What happens to my loyalty points if I fail to play for a extended time?
If your account shows zero real-money action, no deposits made, and zero logins for 180 consecutive days, all unused loyalty points will become invalid. We dispatch advance email alerts to Spain members before expiration, so you have time to avoid forfeiting your points. A single sign-in or a small qualifying bet is adequate to reset the inactivity timer and preserve your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. The moment you collect enough points to move to a higher tier, your benefits become active automatically and are usable right away. For example, if you attain Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Exist any restrictions on which games count towards earning points?
Most real-money casino games help to point accumulation, but contribution rates differ. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers made with bonus funds or free spins are excluded from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.
By what method can I check my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level are all visible in the loyalty section of your account dashboard. This area also shows any active benefits and links to the reward store. We advise reviewing your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and preserve your status.